Authors: Ângela Lacerda-Nobre, Rogério Duarte, Fernando Pimentel, Marc Jacquinet, Maria Luísa Silva
Published In: X Encontro de Investigadores da Qualidade
🔍 Study Summary
This paper explores how Quality Management Systems (QMS) serve as a vital link between information systems (especially Business Intelligence) and the strategic leadership needed for organizational change. It emphasizes how QMS not only support processes and operations but also play a role in developing Transformational Leadership and shaping institutional culture.
💡 Key Concepts
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Quality Management Systems (QMS) – Frameworks that ensure consistency, effectiveness, and improvement in business processes.
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Business Intelligence (BI) – The use of data and technology to support decision-making and business insights.
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Transformational Leadership – A leadership style focused on inspiring and driving meaningful organizational change.
📊 Key Insights
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QMS act as a bridge between operational processes and strategic leadership goals.
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Business Intelligence is enhanced when integrated with QMS, allowing for more dynamic decision-making.
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Transformational Leadership plays a crucial role in guiding the organizational culture shaped by QMS.
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QMS are not just technical systems—they also represent organizational philosophy and values.
📘 Example Application
A company facing stagnation implements a robust Quality Management System, enabling clear process tracking and data-driven decisions. At the same time, leadership promotes a culture of innovation and motivation, helping teams to align with the new direction. As a result, both performance and morale improve.
💬 Comment from Dr. Dwi Suryanto
This paper is a strong reminder that quality isn’t just a technical checklist—it’s a strategic tool. When QMS are combined with thoughtful leadership and the smart use of data, they become a powerful engine for innovation and transformation. Organizations that embrace this holistic view will lead with both precision and vision.
📌 Takeaway
Quality systems must go beyond compliance—they should be strategic enablers. When integrated with Business Intelligence and guided by Transformational Leadership, they shape the future of high-performing organizations.
